Privacy Policy

At PromGownEdit, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, promgownedit.com, and interact with our services. By using our website, you consent to the data practices described in this policy. We encourage you to read this document carefully to understand our approach to your privacy.

1. Information We Collect

We collect information to provide you with a seamless shopping experience and to improve our services. The data we gather falls into two categories: information you provide voluntarily and information collected automatically.

A. Information You Provide Directly:

  • Personal Details: When you create an account, place an order, or contact our customer service, you may provide information such as your name, email address, shipping and billing address, and phone number.
  • Payment Information: To process your transactions, we collect payment details. Please note that all sensitive payment information is processed directly through our secure, PCI-DSS compliant payment gateway partners. We do not store full credit card numbers on our servers.
  • Communications: Any correspondence you have with us, including emails and chat transcripts, is retained to ensure high-quality customer service.

B. Information Collected Automatically:

  • Device & Usage Data: When you visit our site, we automatically receive your computer’s internet protocol (IP) address, browser type, operating system, and referring website. We also track pages you view, links you click, and the dates and times of your visits.
  • Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and understand customer preferences. Cookies help us remember items in your shopping cart and your site preferences. You can choose to disable cookies through your browser settings, though this may limit some website functionality.

2. How We Use Your Information

The information we collect is used for specific business purposes to serve you better:

  • Order Fulfillment: To process your transactions, arrange for shipping, and provide you with order confirmations and invoices.
  • Customer Service: To communicate with you about your order, respond to your inquiries, and address any concerns.
  • Personalization & Marketing: To personalize your experience on our site, recommend products, and inform you about new collections, promotions, or updates. You can opt out of marketing communications at any time by clicking the “unsubscribe” link in any email.
  • Site Improvement: To analyze site usage and trends, allowing us to improve our website’s functionality, design, and product offerings.
  • Security & Fraud Prevention: To screen for potential risk and fraud, particularly for unauthorized transactions, in order to protect both you and our business.

3. Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal identification information to third parties. We may share your data with trusted third parties only in the following limited circumstances:

  • Service Providers: We engage reputable companies to perform functions on our behalf, such as payment processing, order fulfillment, shipping, data analysis, and marketing assistance. These providers have access to the personal information needed to perform their functions but are strictly prohibited from using it for any other purpose.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to a valid request by public authorities (e.g., a court or government agency).
  • Business Transfers: In the event that PromGownEdit is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4. Your Rights & Choices

You have certain rights regarding your personal information:

  • Access & Correction: You can access and update your account information at any time by logging into your account on our website.
  • Opt-Out: You may opt out of receiving marketing emails from us by following the unsubscribe instructions included in every email.
  • Do Not Track: Our website does not currently respond to “Do Not Track” signals from web browsers.

5. Data Security

We implement a variety of industry-standard security measures to maintain the safety of your personal information. Your data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights and are required to keep the information confidential. We use SSL (Secure Socket Layer) technology to encrypt sensitive information, such as payment data, during transmission.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date at the top. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Last Updated: [Date of Policy Creation/Update]

If you have any questions about this Privacy Policy or our practices, please contact us through our website.